What is an EAP (Employee Assistant Programme)?

  • What is an EAP (Employee Assistant Programme)?

    At MyMental Ltd, we know that when employees feel supported, workplaces thrive. Our Employee Assistance Programme is designed to give your team confidential, accessible wellbeing support that fits around their lives, not just office hours.


    We offer two flexible tiers of support, with the option to fully customise based on your organisation’s needs.

  • Benefits for Employers

    When your people feel supported, your business thrives. Our EAP gives you peace of mind and measurable return on investment.

    With MyMental’s EAP, you’ll see:

    • Reduced absence & turnover, happier, healthier staff stay longer
    • Improved productivity, less stress, more focus
    • Stronger workplace culture, showing you care, builds trust and loyalty
    • Early support, issues are addressed before they impact performance
    • Flexible, affordable plans, tailored to your organisation’s size and schedule

What is included in our Employee Assistant Programmes?

  • • Confidential Counselling & Support

    Confidential Counselling & Support
    One-to-one sessions with qualified counsellors, helping employees manage personal or professional challenges.

  • • Wellbeing Workshops & Resources

    Access to sessions and self-guided tools covering stress management, resilience, communication, and work–life balance.

  • • First-Line Triage & Advice Line

    Staff can contact us when they’re struggling for an initial confidential conversation, guidance, and signposting.

  • • Tailored Options

    Every organisation is different, and we work with you to shape the right structure for your team.

  • Tier One

    Tier 1 – Standard Hours (Mon–Fri, 8am–8pm)

    Our core package for workplaces with standard hours. Includes access to triage, first-line support, wellbeing resources, and optional counselling sessions.

  • Tier Two

    Tier 2 – Extended Hours (Mon–Sat, 7am–12am)

    Built for organisations that go beyond the 9–5. Offers the same support as Tier 1, with extended availability for shift workers and evening staff.

    This can also be customised to include night shifts and Sundays, ensuring every member of your team feels supported.

1 2

EAP Pricing

  • Tier 1 & 2

    Tier 1 – Core Access (Mon–Fri, 8am–8pm)

    • 1–25 staff: £2.50 per employee / month
    • 26–50 staff: £2.25 per employee / month
    • 51–100 staff: £2.00 per employee / month

    Tier 2 – Extended Hours (Mon–Sat, 7am–12am)

    • All Tier 1 pricing +30% uplift

  • Nights & Sundays Add-On

    • 1–25 staff: +£1.75 per employee / month
    • 26–50 staff: +£1.60 per employee / month
    • 51–100 staff: +£1.50 per employee / month

  • Counselling Sessions

    Ad-hoc sessions: £50 each
    Discounted bundles (payment plans accepted):

    15 sessions → £40 each (total £600)

    20 sessions → £35 each (total £700)

    30 sessions → £30 each (total £900)

  • Example Packages

    25 staff on Core Access only = £62.50/month


    25 staff on Core Access + 15-session bundle = £62.50/month + £600/year


    50 staff on Tier 2 Access + 20-session bundle = £146.25/month + £700/year


    100 staff on Core Access + Nights cover = £350/month

Frequently Asked Questions

How many counselling sessions are included?

Employers choose how many sessions to include by selecting a prepaid bundle. Extra sessions can be added anytime.

Can we upgrade mid-year?

Yes. You can add staff, extend hours (Tier 2 or Nights/Sundays), or increase your counselling session bundle whenever needed.

Is the service really confidential?

Absolutely. Confidentiality is at the heart of what we do, your employees’ privacy always comes first.

Do you cover shift workers?

Yes. Tier 2 and the Nights & Sundays Add-On are designed for shift-based teams, so support is available at any time.

What size of business is this suitable for?

Our EAP is designed for small to medium-sized organisations. For businesses with over 80 employees, we complete a short screening and onboarding review to ensure the service matches your team’s size, needs, and scheduling.

What if our staff don’t use the service?

Unused sessions or access time don’t roll over into the next year, as each annual package is budgeted to ensure consistent availability and staffing. Employers are welcome to review usage with us before renewing, so we can adjust your plan for the following year.

Do staff contact you directly, or does HR manage it?

Staff contact MyMental directly to maintain full confidentiality. Your HR or management team will only receive anonymised usage summaries (for example, number of sessions used or general wellbeing themes). If required, we’ll coordinate with your HR lead privately and professionally.

How does annual renewal work?

Each EAP contract runs for 12 months from the start date. Before renewal, we’ll review usage, attendance, and feedback with you. This helps determine whether to increase, reduce, or keep your current plan for the next year. Bundles refresh annually, and unused sessions do not carry over. Renewal invoices are sent ahead of the new term, and adjustments can be made at that time.

Contact us for more information

Thank you for getting in touch. A member of our team will respond within 2–4 working days. We appreciate your patience as we ensure every enquiry receives the care and attention it deserves.